Shipping / Delivery Policy

Updated On: 24-09-2025

1. Scope This policy applies when BikeDost sells and delivers physical goods (spare parts, tyres, batteries, accessories etc.) to Customers.
2. Order Placement
   • Orders are placed via the Site (or over phone/email if applicable).
   • You must provide correct shipping address, contact details. Incorrect or incomplete addresses may delay delivery or incur extra charges.
3. Shipping Areas
   • We ship to locations within India.
   • In case of remote or hilly areas, delivery time may vary or additional shipping charges may apply.
4. Shipping Methods & Timeframes
   • We use reliable courier / logistics partners.
   • Typical delivery time: 3-7 business days for metro/tier-1 / urban areas; 7-12 business days for remote / rural areas.
   • We will notify you via email / SMS of dispatch and share tracking information.
5. Shipping Charges
   • Shipping cost is calculated based on weight, dimensions, location.
   • Any applicable taxes, customs or duties are borne by the Customer (if any).
6. Damage / Loss in Transit
   • Please inspect goods upon receipt.
   • If packaging is damaged, or parts are missing / incorrect, notify us within 24 hours of delivery. Provide photos.
   • We will arrange for replacement or refund of damaged / missing items as per our “Returns & Refunds Policy.”
7. Returns & Refunds for Goods
   • We accept returns only if the goods are unused, unopened, and in original packaging (unless faulty).
   • Returns must be initiated within 7 days from delivery date.
   • Only Credit Note will be issued as a refund, in most cases.
   • Return postage costs may be borne by customer unless the return is due to our error or defective item.
   • Refunds will be processed within 7-10 business days after we receive and inspect returned goods.
8. Order Cancellation
   • You may cancel your order 24 hours before dispatch without penalty.
   • Once dispatched, cancellation may not be possible; in that case for return / refund process applies.