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FAQ

For Customers

  • BikeDost is a chain of smart two-wheeler workshops offering a bouquet of two-wheeler services to vehicle owners. We leverage technology along with a team of skilled mechanics, a supply of genuine spares to offer standardized services at predictable cost & quality
  • 99% of the local garages in the market are operated by Ustaads & Chotus, which have learnt by trial & error. The dilemma we always have is if the mechanic is qualified to handle my specific brand & model, whether the mechanic is skilled enough to handle my specific complaints.
  • We at BikeDost have a tie-up with the Automobile Skill Development Council which ensures that only skilled mechanics operate at BikeDost outlets. These mechanics undergo minimum 6 months to 2 years of training in automobile repairs at government authorized institutes and then an extensive 15 day induction program at BikeDost.
  • BikeDost using technology continuously monitors the performance of these mechanics and ensures mechanics are technically up to date with handling latest brands, models & technology of engines
  • YES ! We have a strict adherence to using genuine OEM & OES brand of spares. In case you are not aware, 39% of the genuinely packaged parts sold in the open market are fake / sub-standard. For the same we have company & distributor level tie-ups with reputed brands to ensure all last supply chain of quality spares to our outlets.

The benefits you receive by availing services at a BikeDost outlet is:

We are more cost-effective

We are completely transparent & no repair / additional billing is done without your approval. Yes, you need to approve the job-card before we start the work

We offer a complete vehicle life-cycle management solution; be it services, repairs, roadside assistance, accessories, tyres or batteries. We offer you a one-stop-shop

The richer you get, the more expensive happiness becomes!

BikeDost is completely focussed on customer satisfaction through quality services. We intend to offer best-in-class customer experience.

We would be slightly more expensive than the local garages in your market, but we don’t earn money through fake spares & excessive billing.

Hence, overall you will reduce your cost of service & maintenance on your two-wheeler by ~15-20% over time

We asked people what are the biggest pain points of maintaining their two-wheelers. This is what we got:
  • I have to put in the effort of visiting the garage on a weekend; which is my time to sleep & relax
  • I don’t trust the quality of the mechanic and the work they do
  • The garages I go to steal fuel from my vehicle
  • I doubt if they use good quality spares
  • I get stranded without the vehicle for whole day
  • They never understand my problems, and give me a clean bike without solving my problems.
We decided to precisely address these problems. If you are one of the consumers who have any of these problems, BikeDost will solve it

Currently we offer Periodic Service, Running Repairs, Specific Part Replacements, Accidental Repairs, Tyre Replacement, Battery Replacement.

We are adding a bouquet of other services to our offerings. We will update you as & when we begin

We cater to all the mass market brands
  • Honda, Hero, Bajaj, TVS, Suzuki, Yamaha, Royal Enfield, Piaggio, KTM
  • Ooopps . This is not meant to happen. However, if by mistake, your complaints do not get resolved or face additional issues, then please contact our helpline and we will resolve this issue free of cost.
  • Warranty Guidelines
  • All our services have a warranty of 7 days

For Entrepreneur Partners

BikeDost is a JV initiative between a family business that has been running a Hero Dealership for the last 3 decades and a modern-age two-wheeler managed marketplace. The management team of BikeDost has a cumulative experience of 65+ years. The businesses jointly have served ~1 Lac customers and addressed more than 2.5 lac vehicle complaints.

  • Lowest capital investment as compared to other categories.
  • 100% cash realization. No credit periods
  • Multiple sources of business through B2C & B2B businesses.
  • You will not end up wasting perishable items. Everything can be stored & consumed later for months
  • The industry with a first-mover advantage to scale & grow rapidly
  • There are some popular reasons why you should select BikeDost:
  • Lowest capital investment as compared to others
  • Multiple sources of income, nobody else supports this
  • The supply chain of genuine spares
  • Complete hand-holding in manpower recruitment & training, outlet operations
  • Comprehensive support in sales & marketing, both online & offline
  • Engaging a loyalty program for customers & R&R for Entrepreneur partners
  • But, you should also select BikeDost because:
  • we are passionate about building a brand known for customer experience.
  • We don’t believe in one-time revenue generation from customers; we want to lock them for the rest of their vehicle life.
  • Our learnings & experience can help you retain 70% of the customer footfalls.
  • We dream of our Entrepreneur Partners succeeding to operate at least 5 BikeDost outlets each.
  • We are not building a business, we are focussed on building a disruptive ecosystem.

Apart from the plan you choose ₹ 5 Lacs or ₹7 Lacs that you pay to BikeDost for the setup of tools & equipment, manpower recruitment, marketing activities & collaterals, you will require extra capital for

  • Operational loss in the initial months, till your outlet, achieves breakeven. Expected: 4-5 months
  • A basic interior setup like flooring, wall paint, plumbing & electricals
  • Rental deposits in case you don’t own the place.

You need a minimum of 250 square feet. Optimum is 400-500 sq.ft.

We asked people what are the biggest pain points of maintaining their two-wheelers. This is what we got:

  • I have to put in the effort of visiting the garage on a weekend; which is my time to sleep & relax
  • I don’t trust the quality of the mechanic and the work they do
  • The garages I go to steal fuel from my vehicle
  • I doubt if they use good quality spares
  • I get stranded without the vehicle for whole day
  • They never understand my problems, and give me a clean bike without solving my problems.

We decided to precisely address these problems. If you are one of the consumers who have any of these problems, BikeDost will solve it

BikeDost will provide the following

  • Tools & Equipment
  • Marketing Collaterals
  • In-store branding
  • Training Manuals
  • Project Report
  • 1st batch of manpower, fully trained
  • Login credentials to the BikeDost portal
  • First 3 months of offline & online marketing
  • On-going digital marketing (at the brand level)

We have an O2O (Online to Offline) strategy towards brand development and customer acquisition. We will be standing by your side not only in the initial days but throughout the lifecycle to ensure, that your business flourishes to full-potential

Our support includes:

Digital Marketing & Lead Generation (Both free & paid campaigns)

Conducting BTL activities in & around the BikeDost outlet

Providing giveaways for walk-in customers

Generating footfalls through partnerships/alliances

While setting up an outlet, you should always focus on a high-density residential area. There are further business intelligence we will share with you once you sign-up with BikeDost

We support setting up a BikeDost outlet ANYWHERE in India.

If you are open to multiple locations, we would recommend you to speak with us as at times there are certain business revenue opportunities for specific locations. Setting up a BikeDost outlet at these locations can help you achieve your break-even earlier.

  • We work on a target to help you
  • Achieve your operational breakeven in 4-5 months
  • Recover ALL your investments in 21-22 months
  • We love to support our entrepreneur partners to avail loans through our alliance partners.
  • However, one needs to be thoroughly aware that availing loan is primarily subjected to your credit rating & credit history